Effective Date: 25-2-2024
Website: angrymothersoap.com
Business Name: The Angry Mother Soap Co.
At The Angry Mother Soap, we are committed to processing and delivering your orders as efficiently as possible. This Shipping & Delivery Policy explains how we handle order processing, shipping timelines, delivery expectations, and related matters for purchases made through angrymothersoap.com.
1. Order Processing
All orders placed on our website are subject to product availability, order confirmation, and payment verification.
We generally process and dispatch orders within 24 hours of successful order placement, excluding Sundays, public holidays, or any unforeseen operational delays. Orders placed outside normal business hours may be processed on the next working day.
While we make every effort to dispatch orders promptly, processing time may vary in rare cases due to high order volume, operational issues, product availability checks, or service disruptions beyond our control.
2. Shipping Coverage
We currently ship to serviceable locations within India through our courier and logistics partners. Delivery availability depends on whether the customer’s shipping address and pincode are covered by our courier network.
If an order is placed for a location that is later found to be non-serviceable by our courier partner, we reserve the right to cancel the order and issue a full refund.
3. Delivery Timeline
Once an order has been dispatched, delivery timelines may vary depending on the shipping destination, courier network, local logistics conditions, weather, regional restrictions, or other circumstances outside our direct control.
Estimated delivery timelines are generally provided for convenience only and should not be treated as guaranteed delivery commitments. While most orders are delivered within the standard courier timeframe, delays may occasionally occur.
4. Shipping Charges
Any shipping charges, if applicable, will be displayed to the customer during checkout before payment is completed. In some cases, we may offer free shipping on selected orders, promotional offers, or based on order value, at our sole discretion.
5. Delivery Attempts and Customer Responsibility
Customers are responsible for providing complete, accurate, and serviceable shipping details, including the correct name, address, pincode, phone number, and any other necessary delivery information.
If an incorrect, incomplete, or non-serviceable address is provided, delivery may be delayed, returned, or cancelled. In such cases, The Angry Mother Soap shall not be responsible for failed delivery due to incorrect information submitted by the customer.
Our courier partners may make one or more delivery attempts as per their delivery policies. If the customer is unavailable to receive the order, the shipment may be marked undelivered, returned, or subject to reattempts depending on courier policy.
6. Delays in Shipping or Delivery
While we aim to dispatch and deliver all orders within a reasonable timeframe, there may be delays due to circumstances beyond our control, including but not limited to:
- Courier or logistics delays
- Natural events, weather disruptions, or transport issues
- Regional restrictions, strikes, or public holidays
- High order volume or temporary operational delays
- Incomplete or incorrect shipping information provided by the customer
In such situations, we will make reasonable efforts to coordinate with our courier partners and keep customers informed where possible.
7. Shipment Tracking
Where tracking is available, shipment or order tracking details may be shared with the customer through email, SMS, WhatsApp, or any other communication method used during the order process. Customers are advised to monitor tracking updates for the latest delivery status.
8. Non-Serviceable Locations
If, after order placement, we discover that the provided shipping address or pincode is not serviceable by our courier partner, we may cancel the order. In such cases, the customer will be informed promptly and a full refund will be initiated.
9. Damaged, Tampered, or Incomplete Packages
Customers are advised to inspect the package at the time of delivery. If the package appears visibly tampered, damaged, or incomplete, the customer should, where possible, refuse delivery or immediately contact our support team with relevant details and supporting photographs.
We will review such cases on a reasonable basis and assist the customer in accordance with our internal review and support process.
10. Failed Delivery / Return to Origin
If an order is returned to us due to customer unavailability, repeated failed delivery attempts, refusal to accept the shipment, or incorrect address details, we reserve the right to assess the case and determine whether reshipment, refund, or cancellation is feasible.
Any reshipment or refund in such cases may be subject to deduction of actual shipping, handling, return shipping, or related charges, wherever applicable.
11. Contact for Shipping Support
For any shipping, dispatch, or delivery-related queries, customers may contact our support team using the contact details provided on angrymothersoap.com and share their order number for faster assistance.
By placing an order on our website, the customer agrees to this Shipping & Delivery Policy and understands that delivery timelines are estimates and may be affected by factors beyond our direct control.