Cancellation & Return

These cancellation and return rules outline the terms and conditions related to the cancellation of orders and the return of products purchased from our e-commerce website. By placing an order with us, you agree to comply with these rules. Please review them carefully before making a purchase.

  1. Cancellation Policy
  2. Order Cancellation by the Customer:

You may cancel your order within a specified time frame, usually within 24 hours of placing the order. To cancel your order, please contact our customer support team via the provided contact information. Please note that cancellation requests made after the specified time frame may not be accepted.

  1. Order Cancellation by the Company:

We reserve the right to cancel an order in certain circumstances, including but not limited to:

– Unavailability of the product

– Inaccurate or incomplete product information

– Payment processing issues or suspected fraud

– Failure to meet our terms of service

– Violation of any applicable laws or regulations

If we cancel your order, we will notify you promptly and provide a full refund for the canceled item(s) using the original payment method.

  1. Return Policy
  2. Eligibility:

To be eligible for a return, the following conditions must be met:

– The return request is made within a specified time frame, usually within [insert number] days of receiving the product(s).

– The product(s) are in unused, undamaged, and resalable condition.

– The product(s) are returned with all original packaging, tags, and accessories.

  1. Non-Returnable Items:

Certain products may not be eligible for return due to hygiene reasons, regulatory restrictions, or other factors. These may include but are not limited to:

– Personal care items (e.g., cosmetics, skincare, intimate apparel)

– Perishable or consumable items

– Customized or personalized products

  1. Return Process:

To initiate a return, please contact our customer support team with your order details and reason for the return. Our team will guide you through the return process, including providing a return authorization, return address, and any necessary instructions. You will be responsible for the return shipping costs unless the return is due to our error or a defective product.

  1. Refund:

Upon receipt and inspection of the returned product(s), we will process your refund using the original payment method. The refund will typically be credited within a specified timeframe, usually within [insert number] business days. Please note that shipping fees and certain non-refundable charges (e.g., customs duties, taxes) may be deducted from the refund amount.

  1. Exchange Policy

We do not offer product exchangesunless wrong or damaged product has been received. If you wish to exchange a product, please contact our customer support team for assistance. Additional charges or refunds may apply based on the price difference between the exchanged products.

  1. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team immediately. We may require you to provide photographs or other evidence of the damage or defect. Upon verification, we will arrange for a replacement, repair, or refund, depending on the circumstances and product availability.

  1. Cancellation & Return Rules Updates

We reserve the right to update or modify these cancellation and return rules at any time without prior notice. The updated rules will be effective upon posting on our website. It is your responsibility to review these rules periodically for any changes.

If you have any questions or concerns regarding our cancellation and return rules, please contact us using the information provided on our website.