Effective Date: 25-02-2024
Website: angrymothersoap.com
Business Name: The Angry Mother Soap
At The Angry Mother Soap, we aim to process and ship orders as quickly as possible so that our customers receive their products without unnecessary delays. This Cancellation & Refund Policy explains the circumstances under which an order may be cancelled and how refunds are handled.
1. Order Cancellation by Customer
Customers may request cancellation of an order by contacting our support team through email or phone and sharing the relevant order number.
Cancellation Before Shipment
We generally process and ship orders within 24 hours of order confirmation. If a cancellation request is received before the order has been shipped, we will make reasonable efforts to cancel the order. In such cases, the customer will be eligible for a full refund of the order amount.
Cancellation After Processing / Shipment
As our orders are usually processed quickly, cancellation requests made after order processing has started or after shipment may not always be possible. Once an order has been shipped, cancellation is generally not entertained.
However, in certain cases and at our sole discretion, we may consider such cancellation requests as a special case. In such situations:
- Courier charges, handling charges, and any other applicable processing costs may be deducted from the total order value.
- The balance amount eligible for refund will be communicated to the customer in advance.
- Cancellation will be processed only after the customer confirms and approves the deduction and refund amount.
2. Cancellation by The Angry Mother Soap
While we make every effort to fulfill all confirmed orders, there may be rare situations where we are unable to process an order and may need to cancel it. These may include, but are not limited to, the following circumstances:
a) Product Out of Stock
Although we maintain healthy inventory levels, there may be rare instances where a product becomes unavailable due to simultaneous multiple orders or unforeseen stock discrepancies. If this happens, we will inform the customer at the earliest possible opportunity and cancel the affected order. In such cases, the customer will receive a full refund.
b) Non-Serviceable Delivery Address / Pincode
In some cases, our courier or logistics partners may determine that the shipping address or pincode provided by the customer is not serviceable. If delivery is not possible for this reason, the order may be cancelled and the customer will be notified promptly. In such cases, a full refund will be issued.
c) Other Genuine Operational Reasons
We reserve the right to cancel any order due to genuine operational, technical, compliance, or delivery-related issues that make fulfillment impossible or impractical. Where the cancellation is initiated by us and the order has not been fulfilled, the customer will receive an appropriate refund, as applicable.
3. Refund Policy
Full Refund
A full refund will be issued in the following cases:
- The customer requests cancellation before the order is shipped
- The order is cancelled by The Angry Mother Soap due to stock unavailability
- The order is cancelled because the shipping address or pincode is not serviceable by our courier partner
- Any other situation where the order cannot be fulfilled and no shipment has been dispatched
Partial Refund
A partial refund may apply only in exceptional cases where a cancellation request is accepted after order processing has started or after shipment arrangements have been initiated. In such cases, deductions may include:
- Courier or shipping charges
- Handling or packaging charges
- Other actual processing costs incurred in relation to the order
The exact refundable amount will be communicated to the customer in advance, and cancellation will be processed only after receiving the customer’s approval.
4. Refund Processing Time
Once a cancellation is approved and the refund is initiated, the refund amount will be processed to the original payment method used by the customer at the time of placing the order, unless otherwise agreed.
Please note that while we initiate refunds promptly from our end, the actual credit timeline may vary depending on the customer’s bank, card issuer, UPI provider, wallet service, or payment gateway. In most cases, refunds are reflected within 5 to 10 business days, though some payment partners may take longer.
5. How to Request a Cancellation
To request cancellation of an order, customers may contact our support team with the following details:
- Order Number
- Customer Name
- Registered Email Address / Phone Number
- Reason for Cancellation
You can reach us through the contact details provided on our website angrymothersoap.com.
6. Important Notes
- Cancellation requests are considered based on the status of the order at the time of request.
- Orders that have already been shipped are generally not eligible for cancellation, except under special consideration and subject to applicable deductions.
- We reserve the right to verify order details before processing any cancellation or refund.
- This policy is intended to ensure fair treatment for both our customers and our business while maintaining efficient order processing and delivery operations.
If you have any questions about this Cancellation & Refund Policy, please contact The Angry Mother Soap through the support details available on our website.